Shipping info

Within New Zealand

FREE shipping on all orders over $70

Courier - Everything else, including all yarn, by Courier:

Standard Shipping (non-rural) New Zealand $8.50
Shipping to rural New Zealand $12.50

Please only use physical addresses at checkout as we can not deliver by courier to PO box numbers.

Please select the rural delivery option at checkout if you have a rural address, failure to do so may mean that an extra invoice is charged for the rural delivery fee.

International Shipping Charges

FREE Shipping on orders over $300.

Payment Method
All overseas payments must be by Visa or Mastercard only.

At the checkout you must select the Payment by Credit Card option.  (The Bank Deposit option is only for New Zealand residents, or those with a New Zealand bank account.)

Shipping - International Delivery

Orders are sent by New Zealand Post.

Airmail parcel rate:
All airmail parcels are sent at a rate of NZ$30.

Delivery time is usually 4 - 12 working days from posting, depending on shipping method and destination.

In any case of non-delivery please contact us by email within 21 days of the shipping date specified in our Shipping Confirmation email.  We will replace or refund based on the result of NZ Post's investigations. 

Please note, import duty varies from country to country according to product, weight and value.  It is the purchaser's responsibility to check their country's customs and import duty regulations before placing an order with Woolworx, and to pay any duties applicable on arrival if requested.

Within New Zealand

Usually 2 – 5 working days.  We will advise you If we anticipate any delay in delivery.

Courier Deliveries:  Please contact us by email within 21 days of the expected or otherwise advised delivery timeframe if your order has not arrived.  We will replace or refund based on the result of New Zealand post track and trace.